This position has overall customer service, scheduling, and time management responsibilities for departmental operations and performance, including: Scheduling, Pricing, Profitability, and Cost Control Measures.
What You'll Do:
- Provide introductory information to new customers
- Ensuring that customers are satisfied with product and services
- Following up with clients or customers to check that they are satisfied with their purchase
- Letting customer or clients know about additional products or services
- Cold calls and Follow up on options techs provide to customers
- Determine the quickest, most effective ways to answer a customer’s question
- Quickly Handle and communicate Escalating queries and concerns
- Troubleshoot common issues with products and service
- Work with other CSR Team members
- Sell Maintenance agreements through follow ups and expiring membership agreements
What You'll Need:
An individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
See What Your Neighbors Say About Us
Your Comfort Is Our Priority!
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"Mathew McCrobie was very professional, efficient and friendly."Did an excellent job doing the maintenance, showing us the pictures of his work with a/c unit and also had to replace a part. Very pleased with all his work.
- Joann C. -
"Erick is great. He’s been taking care of our plumbing maintenance for years."
Very knowledgeable and kind. He came today only to maintain our plumbing needs, but he noticed our kitchen disposal had rusted out and replaced it for us.
- Brad E. -
"It was refreshing to see a young man that cares about his job, the customer and has good manners and etiquette!"
Pedro was our service technician today. He arrived in a very timely manner, greeted me and our dog before covering his shoes and entering our home. The dog was very relaxed while Pedro performed his work on the A/C.
- Connie A. -
"Team Arctic Air performed a top job replacing our 34-year-old Trane with a new Trane HVAC."
This professional job took 6.5 hours, and we are delighted with the quality. Well Done, Team AAHS.
- SRQ C. -
"He was extremely professional, courteous and respectful and went above and beyond."
Pedro was one of the best service representatives I have ever had as he had identified the problem immediately, investigated the solution and explained everything thoroughly.
- Barbara S. -
"Very pleased with Arctic Air and their team. Thank you, Dalton!"
Dalton Willis was our technician today and he was extremely knowledgeable, professional, and patient with all of our questions.
- Dave B. -
"The outcome was more than satisfactory. Great service. Thanks."
Alex was great! He was knowledgeable and very helpful. When I had a question about replacing a part he got in touch with his manager, Brian so that I could talk to him about it.
- Melinda T. -
"Daniel S. representing Arctic Air was probably the best technician I have ever have service my AC system."
He did amazing not only in finding the issue but locating areas that might cause additional issues in the future and managed them all to successful! Happy to be cool again because of his work!
- Tony F.
